Singapore recognises the need to combat the COVID-19 spread by having proper temperature scanners at the entry of buildings and offices. GovTech developed a self-help temperature scanner which makes use of "a existing contactless off-the-shelf battery operated infrared thermometer and other off-the-shelf materials" according to an announcement by the department. The system is deployed at government buildings and community facilities.
Ask Jamie is a virtual assistant developed by GovTech to answer queries within specific domains on government agency websites. It was already launched in 2014 and has been implemented across 70 Government Agency Websites. To combat the COVID-19 spread, the chatbot can now also answer questions on the virus and “uses machine learning to improve the accuracy of replies, and data analytics to detect trending topics”, according to GovTech. The chatbot can also be accessed via Facebook Messenger and Telegram.
A similar chatbot to ‘ask Jamie’ but this one is specifically used for companies. It was developed by GovTech together with the Ministry of Trade and Industry. All businesses related questions regarding COVID-19 can be answered by this bot. It also answers questions how businesses are helped in the Budget 2020.This chatbot addresses questions from businesses related to COVID-19, including information on measures to help businesses in Budget 2020. Businesses can access the chatbot at www.go.gov.sg/businessconnect.
Whatsapp is also in Singapore one of the most used mobile chat applications. “The official Gov.sg whatsapp account provides citizens with timely and trusted updates on the COVID-19 situation”, according to GovTech. It pushes out daily updates and grew from 7000 subscribers to 900000 subscribers in 10 weeks. It can be used in 4 languages and is improved so it can send multi-lingual messages to all subscribers within a short period of time. Citizens can subscribe to updates by registering at www.go.gov.sg/Whatsapp. The Ministry of Communication and Information will also make a app for Telegram (www.go.gov.sg/govsg-telegram) and refresh its Twitter channel (www.go.gov.sg/twitter).
GovTech together with several government agencies including the Ministry of Communications and Information, Ministry of Health, and People’s Assocation created an application that helps residents of Singapore to find the designated location, day and time where they can collect their masks. The website can be accessed via www.maskgowhere.gov.sg. By using this app the Singaporean government has distributed more than 5 million masks to 1.37 million households.
GovTech developed a SMS and mobile web-based solution allowing people to serve out their Leave of Absence or Stay-Home Notice by reporting their locations to the Ministry of Manpower quickly and accurately, according to a press release.
GovTech developed a free-for-use Cloud-based visitor registration systems. "Visitors scan a QR code using their SingPass Mobile app, give consent to share their name and contact information with the building managers, and make the necessary declaration required." It allows businesses and building owners to verify user identity and compare them with Government sources. More info can be found at www.go.gov.sg/travelandhealth.
GovTech developed this website together with the Ministry of Health and the Public Health Preparedness Clinics. More than 900 clinics are participating on this website. It offers users a convenient way to search through a list of clinics who provide special subsidies for those with respiratory illnesses. The website can be accessed via www.flugowhere.gov.sg.
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